Monday, April 04, 2005

Smart Software Helps Stupid Humans

Software Detects Unhappy Callers
"Smart call-center tool is designed to help companies improve customer service by identifying callers who are upset. "

Are they kidding?

Are we that dumb? People now can't tell if other people are upset. Oh no, they can tell, but they can't relay the message to the appropriate supervisor.

The "system was aware of the customer's exasperation and automatically E-mailed a supervisor."

Oh Good Grief!